Frequently Asked Questions
Quick answers about ordering, payment, shipping, returns and support.
How do I place an order?
Add products to your bag, open the cart and choose Checkout. Enter your contact and delivery details, review your order, then select an available payment method.
What payment methods are available?
The checkout displays the payment methods currently enabled by the store administrator. Availability can vary while payment accounts are being configured.
When will my order arrive?
Delivery depends on the product and destination. Review any estimate shown during checkout or in your order confirmation, and see our Shipping Policy for more information.
Can I return an item?
Eligible products may be requested for return within the stated return window. See our Returns & Refunds policy for conditions and instructions.
How do I change or cancel an order?
Contact us as soon as possible with your order number. We cannot guarantee changes once fulfillment has started.
How can I contact support?
Use the Contact page or email sales@homegearco.com. Include your order number when asking about an existing order.